Peace of Mind Protection Service is an optional replacement program designed to give customers added confidence when ordering from Made on Main.
Our Production Promise
If Made on Main makes a confirmed production error, we will replace the affected item or affected portion of the order at no charge to the customer.
Customers do not need to purchase Peace of Mind Protection Service for Made on Main to correct our own production mistakes.
If a problem is reported, the customer does not need to determine whether the issue was caused by Made on Main or falls under Peace of Mind Protection Service. The customer simply reports the problem, and Made on Main will review and classify the issue.
What Peace of Mind Protection Service Covers
Peace of Mind Protection Service is intended to help customers when an eligible issue is not the result of a Made on Main production error.
Eligible issues may include:
- Customer-supplied artwork mistakes
- Incorrect spelling, sizing, layout, or design contained in submitted artwork
- Ordering mistakes
- Application problems
- Pulling or damage during application
- Accidental damage
- Other similar customer-related issues approved by Made on Main
Customer-supplied artwork does not automatically disqualify a claim.
Purchasing Peace of Mind Protection Service
Peace of Mind Protection Service must be purchased with the original order.
The service is $1.99 for eligible production totaling up to 22.5 inches by 80 inches. For larger eligible production, the service is $1.99 plus 3% of the eligible production value above the first $54.63.
The applicable protection price is presented to the customer when the option is offered and at checkout.
One Peace of Mind Protection Service purchase covers eligible items within the applicable order. It is not charged separately for each individual line item.
Peace of Mind Protection Service cannot be added after the order has been completed or after a problem has occurred.
Reporting a Problem
The customer must initiate a claim from My Account within seven calendar days of the date and time the order is marked Completed in our system. After an on-time initiation, the customer has 48 additional hours to complete the claim packet and upload requested evidence.
For example, if an order is marked Completed on Tuesday at 3:00 p.m., the claim must be initiated by the following Tuesday at 3:00 p.m.
Made on Main may request:
- The order number
- Photographs
- The affected product or print
- Information describing the problem
- Other reasonable documentation needed to review the claim
Returning the Affected Item
The original affected item must be returned to Made on Main when requested before a protected replacement is released.
Once an item is surrendered as part of a claim, it may be retained, marked, destroyed, or otherwise disposed of by Made on Main.
Production Errors
If Made on Main determines that the issue resulted from a confirmed production error, Made on Main will reproduce the affected item or affected portion of the order free of charge.
Peace of Mind Protection Service is not required for this benefit.
Peace of Mind Protection Service Replacements
If Made on Main determines that the problem is customer-related and qualifies under Peace of Mind Protection Service, the customer may purchase the necessary replacement for:
50% of Made on Main’s normal current price for the minimum practical production required to replace the affected item or affected portion of the order.
The replacement does not automatically duplicate the size or quantity of the original order.
For example, if a customer purchased a larger gang sheet but only one print requires replacement, Made on Main may reproduce only that print using the smallest practical production size available.
The customer would pay 50% of the normal current price for that replacement production rather than receiving the entire original order again at a discounted price.
Made on Main will determine the appropriate:
- Replacement quantity
- Production size
- Layout
- Production method
- Minimum practical replacement required
Replacement Limitations
Peace of Mind Protection Service is intended to replace affected products, not provide discounted additional copies of otherwise usable products.
Protected replacements must substantially correspond to the affected item unless a change is reasonably necessary to correct the reported problem.
Additional quantities, unrelated artwork changes, different products, upgrades, or other additions may be charged at normal pricing.
Each affected item or occurrence is generally eligible for one protected replacement.
A protected replacement does not create a new Peace of Mind Protection Service benefit for the same underlying customer-caused issue.
Discounts and Additional Costs
Peace of Mind Protection Service has no cash value and does not provide a cash refund, store credit, or payment in place of an approved replacement.
Made on Main may waive the initial Protection Service price through an eligible promotional coupon. The service must remain selected in the cart for coverage to apply.
Eligible fixed-dollar coupons, gift cards, and store credit may be applied to the Protection Service price. Percentage-off coupons do not reduce the Protection Service price. Any unused gift-card or store-credit value remains available under the terms of that credit.
The protected replacement discount may not be combined with coupons, promotions, rewards, wholesale discounts, special pricing, or other discounts unless specifically approved by Made on Main.
Shipping, delivery, rush fees, installation, application charges, artwork or design services beyond necessary corrections, taxes, and other related costs are not included in the protected replacement discount.
Claim Review
Peace of Mind Protection Service is intended to help customers with genuine mistakes, accidents, artwork problems, and similar issues.
It is not intended to provide additional products for resale, duplicate otherwise usable products, or obtain discounted additional copies.
Repeated, unusual, excessive, or exceptional claims may require additional review by a Made on Main customer service representative or manager.
Made on Main reserves the right to determine:
- Whether a claim qualifies
- Whether the issue is a Made on Main production error or a customer-related issue
- Which items or portions of the order are affected
- The appropriate replacement quantity
- The minimum practical replacement production
- Whether additional documentation or management review is required